Cancellation and Refund Policy

Effective Date: 13/07/2026

At Hiba Wellness (“we,” “our,” or “us”), customer satisfaction is our priority. We are committed to providing high-quality herbal and wellness products. This Cancellation and Refund Policy explains the terms and conditions for order cancellations, returns, replacements, and refunds for purchases made through our website. Please read this policy carefully before placing an order.

Cancellation Policy

Cancellation Deadline

You may cancel your order within 12 hours of placing it without any cancellation charges.

Since we process and dispatch orders promptly, we recommend submitting your cancellation request as soon as possible.

How to Cancel an Order

To cancel your order, please contact our customer support team with the following details:

• Order Number
• Customer Name
• Registered Mobile Number
• Reason for Cancellation

Email: [email protected]

Phone: +91 87787 82626

Late Cancellation

If your cancellation request is received after 12 hours, we will make every effort to accommodate it. However, if your order has already been processed or shipped, cancellation may not be possible, and the full order value will be applicable.

Return Policy

We accept returns only under the following circumstances:

• You received the wrong product.
• The product was damaged during transit.
• You received a defective or expired product.

Return Conditions

To qualify for a return:

• The return request must be submitted within 2 days of delivery.
• The product must be unused, unopened, and in its original packaging.
• A valid invoice or proof of purchase is required.
• Clear photographs of the damaged or incorrect product may be requested for verification.

Products that do not meet these conditions may not be eligible for a refund or replacement.

Refund Policy

Refund Eligibility

A refund will be issued if:

• Your cancellation request is approved within the permitted cancellation period.
• The returned product is verified as damaged, defective, expired, or incorrectly delivered.

Approved refunds will be processed using the original payment method used during purchase.

Refund Processing Time

Once approved, refunds are generally processed within 2–5 business days.

The time taken for the amount to appear in your account depends on your bank or payment service provider.

Replacement Policy

If you receive a damaged, defective, or incorrect product, Hiba Wellness may offer a replacement instead of a refund, subject to product availability.

Exceptions

The following items are not eligible for cancellation, return, or refund:

• Opened or used products.
• Products damaged due to misuse, negligence, or improper storage.
• Customized or special-order products.
• Products returned after the permitted return period.

Contact Us

For any questions regarding cancellations, returns, refunds, or replacements, please contact us:

Hiba Wellness

Email: [email protected]

Phone: +91 87787 82626

Address:

HIBA Enterprises
28/2, Ponnappa Street,
Purasaiwakkam,
Chennai – 600084,
Tamil Nadu, India.

Changes to This Policy

Hiba Wellness reserves the right to update or modify this Cancellation and Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on our website.

By placing an order with Hiba Wellness, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this policy.